Refund Policy

Fair and transparent refund terms for all subscriptions

Last updated: December 2024

Our Refund Commitment

At Australian Business Pulse, we stand behind the quality of our business intelligence services. This refund policy ensures fair treatment for all subscribers while maintaining the integrity of our premium content and services.

Important: All refund requests are processed within 5-7 business days after approval.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new premium subscriptions:

  • Full refund available within 30 days of initial subscription
  • Applies to monthly and annual subscription plans
  • No questions asked for first-time subscribers
  • Refund processed to original payment method
Guarantee Period

The 30-day period begins from the date of your initial subscription payment, not from account creation or first login.

Eligible Refund Scenarios

Refunds may be approved in the following circumstances:

Technical Issues

Persistent technical problems preventing service access that cannot be resolved within 48 hours.

Billing Errors

Incorrect charges, duplicate payments, or billing discrepancies on our part.

Service Disruption

Extended service outages exceeding 24 hours that impact subscription value.

Account Compromise

Unauthorized subscription changes or payments due to security breaches.

Non-Refundable Scenarios

The following situations do not qualify for refunds:

Important Limitations
  • Change of mind after the 30-day guarantee period
  • Inability to access content due to user technical issues
  • Dissatisfaction with content that meets described specifications
  • Subscription renewals (partial refunds may apply)
  • Promotional or discounted subscriptions (terms vary)
  • Business plan downgrades mid-cycle

Subscription Cancellations

Cancelling your subscription is different from requesting a refund:

  • Cancellations take effect at the end of your current billing period
  • You retain access to premium content until period expires
  • No refund is issued for the remaining subscription period
  • Account reverts to free tier after cancellation
  • Re-subscription available at any time
Grace Period

After cancellation, you have 7 days to reactivate your subscription without losing your personalized settings and preferences.

Refund Request Process

Follow these steps to request a refund:

1. Contact Support

Email our billing team at [email protected] with your account details and refund reason.

2. Provide Information

Include your subscription ID, payment details, and specific reason for the refund request.

3. Review Process

Our team reviews your request within 2 business days and may request additional information.

4. Decision Notification

You'll receive email confirmation of our decision with detailed explanation.

5. Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

Partial Refunds

In some cases, partial refunds may be offered:

  • Pro-rated refunds for unused subscription periods
  • Service credit for future subscriptions
  • Downgrade refunds (difference between plan costs)
  • Compensation for extended service disruptions
Pro-Rated Calculations

Partial refunds are calculated based on unused subscription days. Weekend and public holiday adjustments do not apply.

Refund Processing Times

Refund processing varies by payment method:

Payment Method Processing Time Notes
Credit/Debit Cards 5-7 business days May take additional 2-3 days to appear on statement
PayPal 3-5 business days Instant notification, funds available immediately
Bank Transfer 7-10 business days International transfers may take longer
Apple Pay/Google Pay 5-7 business days Refunded through original digital wallet

International Customers

Additional considerations for international subscribers:

  • Currency exchange rates may affect refund amounts
  • International transfer fees may be deducted
  • Processing times may be extended for some regions
  • Local banking regulations may apply

Dispute Resolution

If you're unsatisfied with our refund decision:

  • Appeal the decision within 14 days
  • Provide additional supporting documentation
  • Request escalation to senior management
  • Contact Australian Consumer Law authorities if necessary

Contact Information

For refund requests and billing inquiries:

  • Email: [email protected]
  • Phone: +61 2 9876 5432 (Monday-Friday, 9 AM - 5 PM AEST)
  • Address: Australian Business Pulse Pty Ltd
    Billing Department
    Level 15, 123 Collins Street
    Melbourne VIC 3000
    Australia

Policy Updates

This refund policy may be updated to reflect:

  • Changes in subscription offerings
  • Payment processor requirements
  • Australian Consumer Law updates
  • Operational improvements

Significant changes will be communicated via email and website notification 30 days in advance.

Need Help?

Before requesting a refund, try these options:

Request Refund
Related Policies
Our Guarantee

30-Day Money-Back Guarantee

Try Australian Business Pulse risk-free for 30 days. If you're not completely satisfied, we'll refund your subscription.